F.A.Qs
Q) How many days does it take for order delivery?
A) It takes 7-10 business days to deliver the orderĀ
In the unlikely event of the product not being available with the Supplier, Celky reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.
Q) What are the shipping charges for delivery?
A) Free shipping for all ordersĀ
Q) Do you deliver in any country ?
A) Yes
Q) What are the Payment Options available for placing an order?
A) Pay Now ā Debit/Credit Card Payment.
VISA/Mastercard VISA/Mastercard
AMEX AMEX
Sadad Sadad
Debit/Credit Cards
Apple PayĀ
Q) Are products purchased on www.Celky.com covered under warranty?
A) All products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions.
Q) What is the return policy for products purchased on www.Celky.com?
A) Standard 7 Day return policy applies.
Q)What are options to return the product?
A) Our hassle free return policy allows you easy access to our customer care and call center for processing your returns.
The below are the options to return the product:
Call our call center on Ā +1 3438034600
Q) What is the cancelation policy for orders placed on www.Celky.com?
A) You may cancel the order until before the order has been dispatched by calling our call center on +1 3438034600 or writing to us at support@celky.com
Cancelations after dispatching the order is not possible. However, you may choose to return the product based on our hassle free Return Policy.
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Q) What happens if I am not home to accept the order delivery?
A) Our courier partner will contact you on the mobile number you had given at the time of placing the order.
You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).
We advise you to write to us on [support@celky.com] or call us on Ā +1 3438034600 Ā and inform us for an alternate schedule.
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Q) Can I change my delivery address after placing the order?
A) No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information.
We strongly recommend you to keep your contact information updated at all times.
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Q) Is the payment made on www.Celky.com safe and secure?
A) We adhere to the highest standards of payment security. Our Payment Gateway is 3D secure and is Visa verified and MasterCard secured. Your credit card details are not stored on our website.
